Refund policy

Returns & Refunds PolicyReturns,
Refunds and ReplacementsAt COLAVO, we maintain a no-return and no-refund policy on all purchases. This is because our products are personal care and cosmetic items, where hygiene and safety are extremely important once the packaging is opened.Exceptions
We will only consider assistance in the following cases:
  • You received the wrong item
  • The product arrived damaged or defective
If any of the above happens, please contact us within 24 hours of receiving your order. Send clear photos or a short video of the issue, along with your order number. We will review your case and get back to you as quickly as possible.
Trying products before purchase
As an online-only shop, we do not offer testers, samples, or trial sizes. We recommend that you carefully review the full ingredient list, product description, and suitability information on each product page before adding items to your cart. This helps ensure the product matches your skin type and any sensitivities you may have.
Change of mind or order mistakes
We are unable to accept returns, refunds, or cancellations for change-of-mind reasons, incorrect selections, or orders placed by mistake. Please review your cart, shipping details, and chosen products thoroughly before confirming your payment.