Shipping & Returns
Shipping
Every order ships from Seoul by Korea Post EMS, tracked, with the tracking number emailed the moment it leaves us. We ship to 98 countries.
Europe & Middle East
S$36.99 flat rate. No free-shipping threshold on this route.
43 destinations: Albania, Armenia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Greece, Hungary, Ireland, Israel, Jordan, Kazakhstan, Latvia, Lithuania, Luxembourg, Moldova, Republic of, Netherlands, North Macedonia, Norway, Oman, Pakistan, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, Uzbekistan
Rest of world
S$39.99 flat rate. No free-shipping threshold on this route.
25 destinations: Algeria, Argentina, Botswana, Cape Verde, Chile, Costa Rica, Curaçao, Djibouti, Dominican Republic, Ecuador, Egypt, Ethiopia, Fiji, Kenya, Mauritius, Mexico, Morocco, Mozambique, Nigeria, Panama, Peru, Rwanda, Tanzania, United Republic Of, Tunisia, Zambia
Asia (EMS)
S$23.99 flat rate. No free-shipping threshold on this route.
11 destinations: Bangladesh, Bhutan, Brunei, Cambodia, India, Lao People's Democratic Republic, Macao, Maldives, Mongolia, Nepal, Sri Lanka
Asia-Pacific
S$10.99 flat rate. Free over S$150.00.
11 destinations: Australia, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Taiwan, Thailand, Vietnam
Worldwide
S$15.99 flat rate. Free over S$180.00.
7 destinations: Brazil, Canada, France, Germany, Spain, United Kingdom, United States
Singapore
S$9.99 flat rate. Free over S$100.00.
1 destination: Singapore
Duties and import taxes, where a country charges them, are paid by the recipient on delivery. If your country is not listed above we cannot ship there yet — the checkout will tell you before you pay.
Returns
Changed your mind? Unopened products in original packaging — return within 14 days of delivery. You cover return shipping.
Something arrived damaged? Email us within 48 hours with your order number and photos. We'll replace it or refund you. No back-and-forth.
Refund timeline: 5–7 business days after we receive the return.
Questions? hello@colavo.com