FAQ
Common questions. Straight answers.
Everything you actually need to know about shopping K-beauty at COLAVO.
Where do your products come from?
Korean products are posted from Korea by Korea Post with a tracking number, and the tracking shows the parcel entering the post in Korea.
Where do you ship?
Korean products are posted from Korea by Korea Post with a tracking number. We ship to 98 countries.
Europe & Middle East
S$36.99 flat rate. No free-shipping threshold on this route.
43 destinations: Albania, Armenia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Greece, Hungary, Ireland, Israel, Jordan, Kazakhstan, Latvia, Lithuania, Luxembourg, Moldova, Republic of, Netherlands, North Macedonia, Norway, Oman, Pakistan, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, Uzbekistan
Rest of world
S$39.99 flat rate. No free-shipping threshold on this route.
25 destinations: Algeria, Argentina, Botswana, Cape Verde, Chile, Costa Rica, Curaçao, Djibouti, Dominican Republic, Ecuador, Egypt, Ethiopia, Fiji, Kenya, Mauritius, Mexico, Morocco, Mozambique, Nigeria, Panama, Peru, Rwanda, Tanzania, United Republic Of, Tunisia, Zambia
Asia (EMS)
S$23.99 flat rate. No free-shipping threshold on this route.
11 destinations: Bangladesh, Bhutan, Brunei, Cambodia, India, Lao People's Democratic Republic, Macao, Maldives, Mongolia, Nepal, Sri Lanka
Asia-Pacific
S$10.99 flat rate. Free over S$150.00.
11 destinations: Australia, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Taiwan, Thailand, Vietnam
Worldwide
S$15.99 flat rate. Free over S$180.00.
7 destinations: Brazil, Canada, France, Germany, Spain, United Kingdom, United States
Singapore
S$9.99 flat rate. Free over S$100.00.
1 destination: Singapore
Any import duty or tax your country charges is collected on delivery; see the line for your country at checkout. If your country is not listed above we cannot ship there yet — the checkout will tell you before you pay.
I’m new to K-beauty. Where do I start?
Forget the 10-step routine. You need three things:
- Cleanser — get the sunscreen and buildup off your face.
- Serum — pick one for your biggest concern (acne, dark spots, dryness, aging).
- Moisturizer + Sunscreen — lock it in, then protect it.
Browse by concern or by step — our collections are built to make this easy.
How do I pick the right products?
Two ways. If you know your concern (acne, brightening, sensitivity, hydration, anti-aging), start there — we have a collection for each. If you want to build a routine step by step, browse Cleansers, Serums, Moisturizers, and Suncare.
How do you choose what to stock?
We track what sells in Korea — Olive Young’s charts among others — and choose from that. We do not claim to have tested each product ourselves: the product page gives you the brand, the size and the price so you can judge it.
What’s your return policy?
All sales final. Damaged or wrong item: send a photo within 24 hours of delivery. Email hello@colavo.com with your order number and the photo. Full details in our refund policy.
Do you add new products?
Every week. We track what’s trending on Olive Young’s charts in Korea and bring in the best of it. Check the “Just In” collection to see what just landed.
Why COLAVO over other K-beauty stores?
Korean products are posted from Korea by Korea Post with a tracking number, and the shipping cost to your country is shown before you pay. On products that carry a Seoul Receipt we print the Korean store price so you can check it. No countdown timers, no invented “was” prices.