FAQ
Common questions. Straight answers.
Everything you actually need to know about shopping K-beauty at COLAVO.
Are your products authentic?
Every single one. We source exclusively through authorized Korean distributors — no grey market, no third-party resellers. Every product ships in original Korean packaging with verifiable batch codes. Over 100 brands, hundreds of products. If it’s on our shelves, it’s the real thing.
Where do you ship?
We ship from Korea via KoreaPost Express (EMS) to:
- Singapore — SGD 5 flat rate. Free over SGD 80. Delivery: 2–4 business days.
- Malaysia — MYR 15 flat rate. Free over MYR 150. Delivery: 5–8 business days.
- Thailand, Philippines, Indonesia, Vietnam — SGD 12 flat rate. Free over SGD 120. Delivery: 7–12 business days.
Tracking number sent the moment your order ships.
I’m new to K-beauty. Where do I start?
Forget the 10-step routine. You need three things:
- Cleanser — get the sunscreen and buildup off your face.
- Serum — pick one for your biggest concern (acne, dark spots, dryness, aging).
- Moisturizer + Sunscreen — lock it in, then protect it.
Browse by concern or by step — our collections are built to make this easy.
How do I pick the right products?
Two ways. If you know your concern (acne, brightening, sensitivity, hydration, anti-aging), start there — we have a collection for each. If you want to build a routine step by step, browse Cleansers, Serums, Moisturizers, and Suncare. Every product we stock has been tested and vetted by our team, so you’re not guessing.
How do you choose what to stock?
That’s what makes COLAVO different. We test everything ourselves before it hits the store. If a product pills under sunscreen, feels heavy after a few hours, or doesn’t deliver visible results — we don’t stock it. We don’t care how hyped it is. Performance is the only filter.
What’s your return policy?
14 days, unopened, original packaging. No drama. If your order arrives damaged, email us within 48 hours with photos — we’ll replace it or refund you. Your call. Contact us at hello@colavo.com.
Do you add new products?
Every week. We track what’s trending on Olive Young’s charts in Korea and bring in the best of it — but only after it passes our quality filter. Check the “Just In” collection to see what just landed.
Why COLAVO over other K-beauty stores?
Most K-beauty stores dump everything popular in Korea onto their shelves and call it a day. We test every product ourselves and only stock what actually delivers results. Authorized products only, expertly curated, shipped fast from Korea. No guesswork.